Job Title: Warehouse Associate
Department: Manufacturing
Reports To: VP of Manufacturing
Prepared Date: May 13, 2022

SUMMARY
The Shipping & Receiving Technician supports the Manufacturing department to ship out going product as well as receive and record incoming inventory. This includes careful packing, crating of capital equipment and incoming inspection of critical inventory items. Additional duties include warehouse maintenance, product delivery, product pick-up and forklift operation.

ESSENTIAL SKILLS AND RESPONSIBILITIES include the following. Other duties may be assigned.
● Maintains structure and organization to accomplish the warehouse shipping and receiving in an effective manner.
● Safely operates forklift and material handling equipment to move materials to and from storage configurations.
● Packaging of Product following detailed instructions
● Efficiently getting incoming products placed into the correct position
● Performs loading and unloading of all incoming and outgoing material into the receiving department.
● Inspection of incoming product for damages, incorrect quantities, defects, etc.
● Incoming functionality testing for critical components following quality control parameters
● Maintains cleanliness and safety of the warehouse.
● Local (Southern California) delivery and pick-ups using pick-up truck and flat bed

SUPERVISORY RESPONSIBILITY
There are no supervisory responsibilities for this role.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
● High school diploma/GED required.
● Exceptional driving record
● Excellent organizational and time management skills.
● Experience in a manufacturing/warehouse environment

LANGUAGE AND MATHEMATICAL SKILLS
Effective ability to communicate orally or in written form effectively with co-management, and external customers.

REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:
● Ability to sit and/or stand for long periods of time.
● Regularly perform repetitive tasks.
● Ability to lift up to 50lb

Job Title: Customer Success Manager
Department: Sales
Reports To: Director of Sales
Prepared Date: March 9, 2022

SUMMARY
This is a unique opportunity to work on a dynamic and yes, creative team. Customer Success Manager plays a critical role, as they are often a customer’s first contact with Creative Electron. We’ll be depending on you to make a great first impression. Sales is the lifeblood of Creative Electron, and you will be contributing to the success of a diverse team of sales engineers by qualifying inbound sales leads and supporting the sales process. Harnessing your communication skills, energy, and enthusiasm, you’ll turn inquiries into sales prospects. Important to your success will be your ability to communicate details of your customer interactions with our sales team. At Creative Electron, you will work hard, and you will enjoy the people you work with. You will experience the immense satisfaction of providing solutions that solve real world challenges, and you will be well compensated.
At Creative Electron we value, among other things, creativity, grit, and kindness. Since 2008, we have grown to become the leading domestic manufacturer of industrial X-ray system is America. You’ll be joining our well-established team, but our growth trajectory will make it feel like you are at a startup. Don’t miss this chance to make your mark with this dynamic, high-octane, enterprise.

ESSENTIAL SKILLS AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.
• Support customers after purchase of equipment by providing updates, required documents, and answering any questions that come up.
• Provide excellent customer experience.
• Stay organized and prioritize tasks that are received from other members of the sales team.
• Write and refresh quotations and proposals for system sales.
• Process incoming sales leads by adding them to CRM. Minor qualification will be required.
• Research prospective accounts and add relevant information to CRM.
• Build up, clean up and maintain records of customers within CRM database.
• Assist with customer inquiries on company website.
• Receive incoming sales and service calls and dispatch appropriately.
• Attend and contribute to sales team meetings.
• Be the voice of sales at interdepartmental meetings.
• Update stakeholders on relevant changes (customer, sales engineer, service technicians, etc.)

KEY PERFORMANCE INDICATORS
• Quick response to incoming sales inquiries.
• Error free written documents.
• Accurate data entry into CRM.

TRAVEL
None expected.

SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
● High School Diploma or equivalent. Bachelor’s degree is preferred but not required.
● Experience in sales, customer service, or similar role is a plus.

LANGUAGE AND MATHEMATICAL SKILLS
Effective ability to communicate in English both orally and in written form effectively with management and customers. Spanish or other languages are a plus.

REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS
None required.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:
● Ability to sit and/or stand for long periods of time.
● Regularly perform repetitive tasks
● Ability to drive for long periods of time.

Job Title: Mechanical Engineer
Department: Manufacturing
Reports To: VP of Manufacturing
Prepared Date: March 3, 2022

SUMMARY

The Mechanical Engineer will be responsible designing standard and custom features used in the manufacturing and assembly of x-ray cabinets. They will develop processes and procedures for assembly and document the necessary features so that it can be successfully built by the Assembly Technicians. Additional to custom designs, their aim will be to improve efficiency through re-design of any current and former products. The Mechanical Engineer will be required to create sub-assemblies where necessary, and full assemblies that combine mechanical, electrical, and self-fabricated components.

This position also requires close interaction with other departments such as Software and Sales for new product implementation. It will require developing relationships with suppliers for custom and off the shelf products used in manufacturing.

ESSENTIAL SKILLS AND RESPONSIBILITIES include the following. Other duties may be assigned.

● Proficient in use of Solidworks 3D CAD software including, but not limited to:

● Creating solid parts, assemblies, and drawings

● Photo Rendering assemblies and performing motion studies for customer presentations

● Ability to consistently produce clean, efficient work instructions for system assembly

● Ability to integrate new hardware components

● Ability to handle multiple projects simultaneously

● Excellent in research, design, development, for new feature implementation

● Collaborative mindset and willingness to recommend and execute improvements

● Eagerness to explore new products and features that will add value to the product and provide implementation schedules

● Ability to work individually or with other developers

● Effective communication of design intent to supervisors, customers, and colleagues

● Use of basic hand tools for assembly and process development

● Provide clarity and guidance to Manufacturing Dept. on new design implementation

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities for this role.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

● BS/BA in Mechanical Engineering

● 1-2 years experience with Solidworks, or similar CAD program

● Ability to read wiring diagrams and electrical schematics

● Working knowledge of 3D printing for prototyping and manufacturing

● Knowledge of various fabrication techniques used in industrial manufacturing

● Understanding of the basics behind logical process design

● Skills necessary to troubleshoot and diagnose mechanical failures, as well as recommend corrective actions

● Ability and willingness to learn new technologies

● Skilled in successful time management

LANGUAGE AND MATHEMATICAL SKILLS

Effective ability to communicate orally or in written form effectively with management, internal and external customers.

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

● Ability to crouch, kneel, or bend while installing or troubleshooting

● Ability to sit and work at computer for long periods

● Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

SUMMARY

Creative Electron is a technology-focused manufacturing company built on innovation and flexibility. There is an immediate need for an ambitious Manufacturing Project Management professional for a new role which reports to, and will be mentored by, the VP of Manufacturing.

This Manufacturing Project Manager drives system builds across multiple departments: Sales, Engineering, Software, Manufacturing, Service, and Shipping. This role entails significant leadership in technical product and manufacturing system design ranging from architecture, technology development, scheduling, engineering builds, supply chain management, customer communications, and resource allocation. This role will give you the unique opportunity to contribute to the continued development of internal project management and take on a mentoring role to support staff.

ESSENTIAL SKILLS AND RESPONSIBILITIES include the following. Other duties may be assigned.

● Lead initial project planning sessions to set objectives, determine development and production schedules, creating milestones to track project progress
● Ensure deliverables are met and timelines are communicated effectively to multiple departments, suppliers, and customers
● Ability to manage multiple projects simultaneously
● Ability to address issues as they arrive and communicate necessary actions
● Supply Chain management for required materials in custom applications
● Compile all necessary documentation to maintain historical records of each system
● Eagerness to improve the manufacturing through process improvement
● Knowledge of and implementation of manufacturing best practices
● Serve as intermediary contact between customer and technical staff at Creative Electron
● Strong time management skills
● Lead initial project planning sessions with department heads and allocated resources
● Manage the production schedule and the resources allocated for the project including but not limited to assemblers, software engineers, and shipping personnel.
● Provide guidance and direction on Manufacturing best practices
● Manage efficient communication with customer and suppliers for each project.

SUMMARY

This position has the primary responsibility to ensure products shipped to and from this organization have the highest possible standard of quality as well as supporting the Manufacturing Department to grow the organization.

ESSENTIAL SKILLS AND RESPONSIBILITIES include the following. Other duties may be assigned.

● Testing of product to meet quality standards set forth by CEI
● Testing practices in accordance with FDA performance standard 21 CFR 1020.40
● Creation of documentation and testing procedures to meet strict quality control standards of standard and custom cabinet x-ray systems
● Creating and implementing continuous improvement measures for quality and manufacturability of industrial x-ray equipment
● Ensure CEI is enacting the most updated quality testing requirements for x-ray inspection equipment
● Understands fully the manufacturing process of the various x-ray products developed by CEI
● Implements quality control improvement in the design phase for custom x-ray equipment
● Ability to troubleshoot all quality issues and issue corrective actions to the proper department
● Create system to coordinate and schedule quality testing with other departments
● Ability to read, blueprints, part drawings, bill of materials, data sheets, and assembly manuals
● Communication of necessary information to other Departments in timely manner
● Possess manual dexterity to perform complex tasks.
● Ability to handle multiple projects simultaneously including schedules and budgets.

KEY PERFORMANCE INDICATORS
● Rework
● System Install Feedback
● On-Time shipments

SUPERVISORY RESPONSIBILITY

None at this time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

● Prior Quality Assurance roles
● 2 years experience in a manufacturing role
● Experience Testing and Troubleshooting known issues
● High school diploma/GED required.
● Excellent organizational and time management skills.

LANGUAGE AND MATHEMATICAL SKILLS

Effective ability to communicate orally or in written form effectively.

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

● Ability to sit and/or stand for long periods of time.
● Regularly perform repetitive tasks.
● Must be able to work in a warehouse environment.

SUMMARY
The main responsibility for the Electronics Assembler is to build Creative Electron x-ray machines from the ground up, adhering to customers specifications and tight deadlines. Following written and verbal instructions, the Electronics Assembler must have the ability to follow directions, pay attention to detail, and complete tasks in a timely manner. All company, state, and federal safety standards must always be followed.

ESSENTIAL SKILLS AND RESPONSIBILITIES include the following. Other duties may be assigned.
● Complete assembly of x-ray systems in timely manner.
● Cutting and forming lead sheets following safety protocols.
● Use of basic shop tools including miter saws, grinders, cutters benders, drills, and other various hand tools.
● Ability to safely lift 50+ lbs.
● Physical ability to bend, crouch, kneel, twist, extend, or stand. Sometimes for extended periods of time.
● Must be able to work in a warehouse environment.
● Possess manual dexterity to perform complex tasks.
● Ability to read electrical wiring schematics, blueprints, bill of materials, data sheets, and assembly manuals.
● Ability to work in a team environment.
● CNC Mill operation desired

KEY PERFORMANCE INDICATORS
●  On time builds
●  Rework

SUPERVISORY RESPONSIBILITY
There are no supervisory responsibilities for this role.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
● High school diploma/GED required.
● Excellent organizational and time management skills.

LANGUAGE AND MATHEMATICAL SKILLS
Effective ability to communicate orally or in written form effectively.

REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:
● Ability to sit and/or stand for long periods of time.
● Regularly perform repetitive tasks.
● Ability to lift 50+ lbs.

Job type: Full-time

SUMMARY
Deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The service technician performs different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment. Technicians must be able to work face to face with customers on a regular basis, providing training and product support. This is an excellent opportunity to travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Provide customer support during field visits and via remote support
• Manage all on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes and training materials
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Educate customers on preventive maintenance and safety regulations
• Support Service, Sales and/or Manufacturing teams while not traveling by coming into Creative Electron headquarters and completing assigned tasks
• 50% Travel including international locations.

SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work flexible shifts and to adapt to changing work schedules

EDUCATION and/or EXPERIENCE

Technical degree or certification. Must have proven field service experience. Ability to troubleshoot, test, repair and service technical equipment. Familiarity with mobile tools and applications. Excellent verbal and written communication skills and use resourcefulness and troubleshooting skills coupled with focus and collaborative follow-through.

LANGUAGE AND MATHEMATICAL SKILLS
Effective ability to communicate orally or in written form effectively with co-management, internal and external customers. Bi-lingual Spanish preferred but not required.

REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:
Able to travel domestically and internationally to different locations for servicing of products. Regularly perform repetitive tasks. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Requirements to bend, kneel, reach, and stand for long periods of time. Ability to lift up to 50 lbs.

SUMMARY
Develop new image processing and computer vision algorithms to improve automated analysis of samples. Improve and maintain existing algorithms. Work with customers to understand requirements for specialized algorithms.

ESSENTIAL SKILLS AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.
• Practical experience writing applications in Python and C/C++
• Ability to consistently produce clean, efficient code based on client specifications
• Ability to integrate software components and third-party programs to meet specifications
• Reliability and proficiency in verifying and deploying programs and systems
• Ability to troubleshoot, debug and upgrade existing software
• Collaborative mindset and willingness to recommend and execute improvements
• Commitment to optimization and accountability evident in creating technical documentation for reference and reporting

KEY PERFORMANCE INDICATORS
• Software quality as measured by lack of bugs and other issues at time of deployment
• Software performance as measured by accuracy and resource utilization
• Organizational responsiveness as measured by delay from request
• Maintainability as measured by adherence to best practices

SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
• BS/BA in Computer Science, Engineering or a related field
• Experience with OpenCV preferred
• Provable experience in computer vision
• Strong working knowledge of development methodologies
• Solid knowledge of coding languages and frameworks/systems
• Image processing, computer vision practical experience is a must
• Ability and willingness to learn new languages and technologies
• Resourcefulness and troubleshooting aptitude coupled with focus and follow-through

LANGUAGE AND MATHEMATICAL SKILLS
Effective ability to communicate orally or in written form effectively with co-management, internal and external customers.

REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:
• Ability to sit for long periods of time in front of a computer
• Regularly perform repetitive tasks
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Job type: Full time

SUMMARY
The Sales Engineer will be finding and working with leads to turn them into Creative Electron customers. They will be on the front lines to increase revenue and profitability for the company.

ESSENTIAL SKILLS AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.
• Lead customers through the sales cycle to find the right solution from our offering.
• Perform demonstrations on our products for the customers both in-person and online.
• Attend trade shows and other events to develop leads.
• Maintain accurate records within CRM.
• Coordinate with Applications Engineering team on feasibility studies for custom projects.
• Work with engineering team as customer representative to develop desired machine.

TRAVEL
Must be willing to travel as needed.

KEY PERFORMANCE INDICATORS
• Total sales and company profit
• Timely response to new leads
• Follow through with every lead given
• Accuracy of CRM records

SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
● High School Diploma or equivalent. BS or technical degree in engineering or electronics is preferred by not required.
● No experience necessary.

LANGUAGE AND MATHEMATICAL SKILLS
Effective ability to communicate orally or in written form effectively with management and customers.

REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:
● Ability to sit and/or stand for long periods of time.
● Regularly perform repetitive tasks

Job type: Full time

SUMMARY
The Field Applications Engineer will be responsible for working withing the sales department. Creative Electron maintains a high degree of technical expertise in our field.

ESSENTIAL SKILLS AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.
• X-ray Van:
o Travel 1-2 weeks per month.
o Perform demonstrations of X-ray equipment inside the X-ray Van at customers’ sites.
o Properly document each customer visit in CRM.
o Assist in the follow up with customers from the visits.
o Operate vehicle in a safe manner.
o Coordinate with local representatives where applicable.
• Inside sales:
o Coordinate with team to schedule demonstrations and meetings.
o Build up CRM database using online tools.
o Follow up on demonstrations done in X-ray Van.
o Follow up with leads generated by company website.
o Maintain records of contact within CRM.
• Assist with marketing materials as needed.

KEY PERFORMANCE INDICATORS
• Scheduling appointments for upcoming travel.
• Full, actionable reports from X-ray Van visits.
• Accurate data entry into CRM.

TRAVEL

50% of the time.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
● High School Diploma or equivalent. BS or technical degree in engineering or electronics is preferred by not required.
● 1-2 years experience in sales, customer service, or similar role
● Must be willing to travel 25-50% of the time

LANGUAGE AND MATHEMATICAL SKILLS
Effective ability to communicate orally and in written form effectively with management and customers.

REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:
● Ability to sit and/or stand for long periods of time.
● Regularly perform repetitive tasks

Job type: Full time

SUMMARY
The Business Development Specialist will be responsible for developing and growing new business for Creative Electron, primarily in the medical device manufacturing industry.

ESSENTIAL SKILLS AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.
• Research and grow market share within the medical device industry.
• Scout and hunt for leads to pass onto the sales team.
• Work with Sales Engineers to manage current accounts with further potential.
• Travel to sister sites of established customers to grow business.
• Coordinate with Applications Engineering team on feasibility studies for custom projects.
• Work with engineering team as customer representative to develop desired machine.
• Maintain customer information within CRM, including all activities of contact.

TRAVEL

As required to fulfill duties. Roughly 25% of the time.

KEY PERFORMANCE INDICATORS
• Finding new potential accounts and persons.
• Establishing relationships at new accounts.
• Meetings at new sites of current customers.
• Number of qualified leads handed to sales team.
• Sales of systems resulting from your leads.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
● High School Diploma or equivalent. BS or technical degree in engineering or electronics is strongly preferred but not required.
● 2-4 years experience in sales, customer service, or similar role is preferred but not required.

LANGUAGE AND MATHEMATICAL SKILLS
Effective ability to communicate orally or in written form effectively with management and customers.

REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:
● Ability to sit and/or stand for long periods of time.
● Regularly perform repetitive tasks

Job type: Full time